We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1932447
Appointment visible while canceled and rejected?
Closed

Comments

  • iokinpardo started the conversation
    March 13, 2019 at 9:34pm

    I'm not sure why the appointments with status "cancelled" or "rejected" continue visible on the calendar.

    It is not supposed to be hidden once appointments are approved, canceled or rejected?

    How can an appointment be hidden for customers without being approved?

    Thanks

  •  472
    Isidora replied
    March 14, 2019 at 10:36am

    Hi iokinpardo,
    Thank you for your purchase.

    That is normal behavioral of the plugin for canceled or rejected appointments, because when customer  cancel the appointment it will become available for other customers. For Approved appointments will be removed time slots if they are not group appointments (if maximum capacity is more than one)

    Same thing if  employee do that, but if you need to make those time slots not available then you can set Days off for that day, or if yo are using Google synchronization then you can make events in Google calendar and then turn on option Remove Google Calendar Busy Slots. Enable this option if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar. 

    Best regards.

    Kind Regards, 

    Isidora Markovic

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