Hey there, Awesome Customers!
Just a heads up: Our team will be out of the office on Monday, November 11th in observance of Armistice Day, but don’t worry—we'll be back in full swing on Tuesday, November 12th.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards,
TMS
Hi support team,
When I tried to create a table by the SQL Query Input data source type of the 1st menu "Create a table linked to an existing data source." , the below error message happens on the red popup window. I used the SQL query : SELECT * FROM `navien_dsbf_bo_service_ticket` as described in my phpMyAdmin.
The similar error is also happening on the menu 'Generate a query to MySQL datable'.
Even, when I tested a manual creation, the page by the shortcode is indefinitely loading the page with the error popup: "DataTables warning: table id=table_1 - Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1"
you can check this on https://navienuk.com/v1/bo-ticket-management/
Anyhow, my main goal is to get a My SQL Db and to edit it via shortcode page..
Please let me know what is wrong urgently, because I have a presentation it on Monday to my boss.
----------------------------------------------------
Error There was an error while trying to save the table! 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\n \n \"411aedfeed\" \"\/v1\/wp-admin\/admin-ajax.php\"
Hello dintent.
Thank you for your purchase.
Sorry for late response.
Our company is located in Serbia and our working time is from 09:00 to 16:00 CET, business days.
Issues like this are usually linked to either a security plugin installed, or mod_security. Our plugin sends out admin-ajax calls, and something is preventing it from returning the correct results.
Please disable any security plugins installed and try again.
Also, from version 2.3 we've implemented a feature that you can use multiple separate DB connections for MySQL, MSSQL and PostgreSQL. For MySQL engine we are dynamically adding the accent grave ( ` ), so there's no need to use it around the table name in the query.
Please let me know if this helps.
If not, then please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also, make sure to tell me what's the table ID, so I know where to look.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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