We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
An employee has created in Google calendar an event called "Lunch Time" that is automatically repeated every day from 1:00 pm to 3:00 pm. Amelia time is set from 9:00 a.m. to 8:00 p.m. This "lunchtime" event is marked as busy in google calendar.
Well, the problem is that if we go to Amelia's calendar, the first 20 or 30 days, the "Lunchtime" schedule respects it perfectly. But if we look beyond those 20 or 30 days, the calendar does not work well anymore. For example, instead of blocking from 1:00 pm to 3:00 pm, it only blocks from 2:00 pm to 3:00 pm. If I leave months later, it does not block anything.
The objective of my employee is that when he makes an appointment, he can
use your meal schedule if he needs.
He does not want to have to create a special day in Amelia to do this, he prefers to enable this schedule in google calendar.
How can i fix this?
In Amelia> Settings> Google calendar, I have set the maximum number of events returned to 2500.
Best regards
I just force code to set maximum number of events returned to 5000 and works. But I set "Available period to reserve in advance" to 60 days to not force server.
Anyway, I still think that an employee with administrator role should be able to make appointments at any time they need without depending on the general public's schedule.
Hi Xavi,
Thank you for your purchase.
I am glad that you found what cause the issue.
Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some possible solutions on plugin side in the future.
We constantly strive to make our product better, and deliver the most value for our end users - so please share your feedback on what features you need in next versions on this link.
Best regards.
Kind Regards,
Isidora Markovic
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