Hi ejincollective,
Thank you for your purchase.

Our plugin is compatible with the IE 11 but not with the lower version of it.

I inspected your page with the IE 11 and it looks like the booking form is not shown.

I will investigate this issue further and let you know what the issue might be, in the meantime can you please tell me which version of our plugin do you use?

Best regards.

Hi ejincollective,

Can you please update the plugin to 1.4.3 version and tell me do you have the same issue.

You can take a look at this link where you can see how you can update the plugin successfully.

Best regards.

Hi ejincollective,

Very strange.

Can you please check if the booking form from our demo sites are working on your IE.

https://wpamelia.com/demos/

I just tested it out on IE and they are working, the next thing I am assuming that are causing the issue is the theme or some other plugin, can you please change the theme and disable all other plugins to see which one may cause this issue and to know where is the problem

Best regards.

HI ejincollective,

Let me know the result.

Best regards.

HI ejincollective,

Can you please tell me when you are using IE and go to the https://wpamelia.com/demos/ site do you still have the same issue.

Best regards

HI ejincollective,

If this is happening only on your site then the issue might be somewhere in the setup or like i mentioned some conflict with other plugin.

In our demo sites we use only our plugin so probably some other plugin or some setup does not allow our plugin to be displayed correctly on IE.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI ejincollective,

Sorry for late response. 

We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

Can you please tell me is it ok for you If I disable all other plugins and change the theme just to see where the issue might be.

Best regards.

Hi ejincollective

Ok I will now disable plugins one by one and tell you when I am finished.

Best regards.

Hi ejincollective

Very strange.

I disabled all plugins, even switch the theme , tested out other clients sites from the Internet Explorer and could not find what is the issue.

I forwarded this to my team so we can investigate why this is happening so I will let you know as soon as I have an answer.

Sorry for any inconvenience.

Best regards.

Hi ejincollective

Just an update: we are working on find the solution still for this case and most important to find what may cause this problem.

I will get back to you.

Best regards.

HI John,

Unfortunately we are still not able to find the solution for this case.

We even tested out with other users on IE and only on your site there is an issue.

We will still continue investigating to see what may be the issue.

Also there will be a new update for our plugin soon so maybe that can be the solution.

Best regards.

HI John,

In the latest Version 2.0.1 (Released 18.06.2019) the fix for IE was included.

Can you please tell me did you updated the plugin?

Best regards.

Hi ejincollective,

And even if you go to our demo sites, do you still see the issue?

Best regards.

Hi John,

Sorry for late response. 

We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

Bogdan is on vacation, so I will answer you.

I suppose that there is some issue on your side because we are not able to reproduce it on our side.

Let me know what you find out after the investigation.

Best regards.