Our plugin is compatible with the IE 11 but not with the lower version of it.
I inspected your page with the IE 11 and it looks like the booking form is not shown.
I will investigate this issue further and let you know what the issue might be, in the meantime can you please tell me which version of our plugin do you use?
I just tested it out on IE and they are working, the next thing I am assuming that are causing the issue is the theme or some other plugin, can you please change the theme and disable all other plugins to see which one may cause this issue and to know where is the problem
If this is happening only on your site then the issue might be somewhere in the setup or like i mentioned some conflict with other plugin.
In our demo sites we use only our plugin so probably some other plugin or some setup does not allow our plugin to be displayed correctly on IE.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi there! On IE 10, 11 and 9 WP Amelia won't load. Very frustrated. Any help would be appreciated.
Thanks.
Hi ejincollective,
Thank you for your purchase.
Our plugin is compatible with the IE 11 but not with the lower version of it.
I inspected your page with the IE 11 and it looks like the booking form is not shown.
I will investigate this issue further and let you know what the issue might be, in the meantime can you please tell me which version of our plugin do you use?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Thanks for the reply.
We are using 1.4.2. Let me know if you want access to the admin panel.
Hi ejincollective,
Can you please update the plugin to 1.4.3 version and tell me do you have the same issue.
You can take a look at this link where you can see how you can update the plugin successfully.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi there! I went ahead and updated the plugin. It's still not working on our end.
Hi ejincollective,
Very strange.
Can you please check if the booking form from our demo sites are working on your IE.
https://wpamelia.com/demos/
I just tested it out on IE and they are working, the next thing I am assuming that are causing the issue is the theme or some other plugin, can you please change the theme and disable all other plugins to see which one may cause this issue and to know where is the problem
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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I'll try that next. Thanks.
HI ejincollective,
Let me know the result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi there!
After deactivating everything (including the template) we're still at square one.
Screenshots attached.
HI ejincollective,
Can you please tell me when you are using IE and go to the https://wpamelia.com/demos/ site do you still have the same issue.
Best regards
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Very odd. The demo loads just fine.
So if it's not a plugin or theme conflict... What else could it be?
HI ejincollective,
If this is happening only on your site then the issue might be somewhere in the setup or like i mentioned some conflict with other plugin.
In our demo sites we use only our plugin so probably some other plugin or some setup does not allow our plugin to be displayed correctly on IE.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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HI ejincollective,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Can you please tell me is it ok for you If I disable all other plugins and change the theme just to see where the issue might be.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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That's perfectly fine. Just put everything back the way you found it. Thanks.
Hi ejincollective
Ok I will now disable plugins one by one and tell you when I am finished.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi ejincollective
Very strange.
I disabled all plugins, even switch the theme , tested out other clients sites from the Internet Explorer and could not find what is the issue.
I forwarded this to my team so we can investigate why this is happening so I will let you know as soon as I have an answer.
Sorry for any inconvenience.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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No problem!
Thank you for your help.
Hi ejincollective
Just an update: we are working on find the solution still for this case and most important to find what may cause this problem.
I will get back to you.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi there. I was hoping to see if there has been any resolution to this issue.
Thanks,
John
HI John,
Unfortunately we are still not able to find the solution for this case.
We even tested out with other users on IE and only on your site there is an issue.
We will still continue investigating to see what may be the issue.
Also there will be a new update for our plugin soon so maybe that can be the solution.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi there,
I wanted to see if there had been any resolution to this issue. It's still not loading on IE.
Best,
John
HI John,
In the latest Version 2.0.1 (Released 18.06.2019) the fix for IE was included.
Can you please tell me did you updated the plugin?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Bogdan,
I'm running Amelia Version 2.0.1. I had hoped that updating it would resolve my problem, but no luck.
Hi ejincollective,
And even if you go to our demo sites, do you still see the issue?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The demos work fine on IE. Very strange. During off hours, I'll try and turn off the plugin, themes ect. and see if that resolves the issue.
I'll report back.
Best,
John
Hi John,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Bogdan is on vacation, so I will answer you.
I suppose that there is some issue on your side because we are not able to reproduce it on our side.
Let me know what you find out after the investigation.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables