We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've created a table from Gravity form (using Gravity Forms integration for wpDataTables plugin) I'm the admin of the site. The table works fine.
When I login as normal user, the same page does not show the table (rest of the page displayed correctly). The following error popup appeared:
"Error: TypeError: c is undefined
URL: http://kays.antamsziro.hu/wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.frontend.min.js?ver=2.4
Thank you,Line Number: 3"
Hello Plasmid69.
Thank you for your purchase.
Unfortunately, on that link I can only see the wdt.frontend.min.js file from our plugin.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Plasmid69.
I logged in and saw the issue you're describing.
Tell me, is this only happening for the Gravity based tables?
Also, do you have a security plugin installed, which would prevent users with non-admin privileges to view the table? You don't even have "Editing" enabled for that table, so "Allow users to see and edit only their own data" isn't causing this.
My suggestion would be to disable other plugins, one by one, and after each deactivation try again with normal user. When the issue disappears - you'll find the plugin that's causing the conflict.
The setup of the table is too simple for it not to work for all users.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksandar,
Zhanks for your advice! I solved the problem.
Anyway:
I use only Gravity based tables.
I use Advanced Access Manager plugin. This couse the problem.
But when the "access_dashboard" capability allowed for the user, the tables appears correctly.
Best regards.
Robert
Great news Robert.
Thanks for letting me know!
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables