We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When Amelia is enabled, any metaboxes active while using the Gutenberg editor appear mid-way through the editor. (See first screenshot)
I have done some extensive testing, eliminating plugins in a methodical manner, and the source of the issue always is Amelia.
As it, it doesn't matter what method I use to make the metabox, it always shows up in the wrong place, and disabling Amelia fixes it.
It may or may not be related, but viewing the page source on the admin shows that there is a script injected before the Doctype in the HTML source (see second screenshot)
It is the same issue from this ticket:
https://tmsplugins.ticksy.com//ticket/1836267/
Hi Jeff,
Thank you for your purchase.
This issue with Yoast plugin was fixed in version 1.3.4.
Can you please tell me which version of plugin you are using?
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
Thank you for the fast reply
Currently Amelia is version 1.4.3.
(also the site which uses it is now at a new live URL) www.bangorbridal.com
It's also not just Yoast, but any metabox that is set to display as "normal" (below the editor in pre-gutenberg times).
Also, because Ameila is spitting out that script above the doctype declaration, the console is spitting out this:
This can cause rendering issues such as blocks overlaying meta boxes in the editor. Quirks Mode can be triggered by PHP errors or HTML code appearing before the opening <!DOCTYPE html>. Try checking the raw page source or your site's PHP error log and resolving errors there, removing any HTML before the doctype, or disabling plugins.
Hi Jeff,
Yes you are right. There is issue on back-end on Gutenberg editor when our plugin is activated. I will forward this to my development team to investigate and find some proper solution that will be available in one of the next updates. Thank you for reporting this.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables