We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I installed the plugin, set it up with employees and services. The i created a site, and put the shortcode there, so far everything fine. When i go to the site, the booking wizards appears, i make a choice with the service, and then a press continue. And then it stops working. you can just see the rotating circle, but it does not continue with the next step..
So what is the problem? Site is bulid with elementor and Kava theme. The site is under construction so there is just a coming soon page to see.
Many thanks for your help,
best regards,
Andi
Hi Andi,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Sorry for inconvenience, I suppose that some data in database are not saved properly.
Please provide me a temporary WP-admin login and PHPMYADMIN credentials for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Perfect! Everything clear now - many thanks for your support!!
Cheers,
Andi
Hi Andi,
You are welcome.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
If you are satisfied with our plugin or support, we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
Thanks for this important information. I am thinking about to change the lenght of the prefix in the database. I will complete the customer site in a view days, and so i think it will be the "safer" option. Which plugin is the best to do that in your oppinion?
Cheers,
Andi