We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I have tried to customize my email notifications.
Once I have written down the message, I click on another email of the list to customize it as well.
Problem : when I do that, the first email message becomes empty. If I try to send a test email, I receive an empty email.
Is is a problem that you know about ? How can I solve it ?
Thank you in advance.
Ok, I have found a solution : using Safari instead of Firefox...
Hope it may help.
Regards,
Roxane
Hi Roxane,
Thank you for your purchase.
Can you please tell me do you maybe use Google translate or any other translate in the browser when you are on that pages?
This can be the issue because translations in the browsers returns all the HTML from the fileds that are in notifications.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
Indeed, I have translated the .po/.mo files with PoEdit...
Thanks for your answer.
Roxane
HI Roxane,
That can cause an issue like this.
The browser translation remembers/ returns the HTML of the description in the email content and because of this when you click on it, it will not show again the text.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables