We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
the paypal functionality is not working properly. it seems everything is set up correctly on wordpress, but when you select payment with paypal the page does not load to login and pay. please advise?
Hi Carmen,
Thank you for your purchase.
Can you please tell me did you follow instructions from our documentation about Configuring Payments and Payment Systems in the Amelia WordPress Booking Plugin?
If you do please check are fields “Live Client ID” and “Live Secret” in our plugins are same as on your PayPal account?
If they are the same then please check do you have empty spaces before and after that values(there is a chance that you grab it when you copy values from PayPal account) (attachments) and if you have please remove it and it will work fine. (check for both: “Live Client ID” and “Live Secret” )
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
hi there, thanks for getting back,
i cant get into the paypal loading page at all. i use https://dlfitness.es/pruebanos-gratis/ and go through the payment process and click confirm and paypal never comes up. stripe seems to work fine though. it has the same id and user as the paypal.
I found it, thanks so much! i see what you mean
Hi Carmen,
You are welcome.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
If you are satisfied with our support or plugin, we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables