We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
There is a bug with submission of a reservation, it's possible to confirm a reservation even if the field phone number is empty.
Please verify your code and make sure that phone number is not empty before opening paypal window. I've recorded the bug :
https://www.useloom.com/share/d9a86ec9cbd34b59b6a9e3050f6629fb
Hi maximilien_plateau,
Thank you for your purchase.
Yes there is an issue when you are using phone as mandatory field and PayPal as payment system. It is forward to my development team to investigate and it will be fixed for one of the next updates. Thank you for reporting this. We appreciate that.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Ok thanks, and please also check if all mandatory fields are filled (and not just phone field) before PayPal form.
Hi maximilien_plateau,
You are welcome. All other fields (mandatory) are required(it will throw validation message except phone number filed at the moment) you can check on your website.
Thank you again for reporting this.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables