We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I get this error when trying to connect my MSSQL database:
wpDataTables could not connect to mssql server. mssql said: There was a problem with your SQL connection - SQLSTATE[HY000] Unable to connect: Adaptive Server is unavailable or does not exist (24.111.8.194:1433) (severity 9)
Any thoughts on fixing the problem? I connect to the same database in a Joomla site using Tools JX Component and don't have any issues.
SQL Server 2017 - WP Version 5.0.3 - PHP Version 5.6 (We were running 7 but downgraded to try to make this work.)
Hello tslat89.
Thank you for your purchase.
Our plugin is using PDO_SQLSRV driver.
Can you please check do you have installed and enabled PDO extension (pdo_sqlsrv) on your server?
If your WordPress is hosted on Microsoft SQL Server that have drivers for PHP: SQLSRV extension or PDO_SQLSRV extension you will need to modify file wp-content/plugins/wpdatatables/config/config.inc.php and around line 65 find this line of code:
and change it to look like this:
Please let me know if this helps.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thanks for the help with this. The problem ended up being server side.
Glad to hear you resolved the issue, tslat89.
Thanks for letting me know.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables