Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase, and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
The Plugin is not working as intedet. I cannot read out the data form database so please refund my money.
Hello Tim.
We're sorry to hear you do not want to use the tool after purchase.
Please find our refund policy here: http://wpdatatables.com/help/refund-policy/
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations we have a fully-featured 'sandbox' site where one can try plugin's features before purchase, a free version of the plugin which can help to get a better understanding of how the plugin is working, all the plugin's documentation is available to anyone before purchase, and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
You can open a refund request at https://codecanyon.net/refund_requests/new but please note that this is not something that refund can be given.
Thank you for understanding.
Can you, please explain in a bit more detail what's going on, so we can help you out?
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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