We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1895965
Clarify a feature
Closed

Comments

  • Kenny started the conversation
    February 14, 2019 at 2:09pm

    Lets say customer booked me today 9am-11am, does the plugin automatically block out that slot for me to prevent overlapping of appointments? When I tried to book thru your demo backend, and approved the booking thru the backend, but I can still book that exact slot again at the fronted to create double book situation. Is that feature available now and I just missed it?

  • [deleted] replied
    February 14, 2019 at 4:44pm

    Hi Kenny,

    Thank you for your interest in our plugin.

    You've probably tried to book the appointment that is a group one and have maximum capacity larger than 1. Our plugin is currently working like that, when appointment is a group one and maximum capacity isn't reached, even though you Approve it someone can book and become a part of that group appointment. This is made like this mostly because of the group appointments such are trainings, classes and other. However, we will reconsider adding a new option where admin can choose if someone can book approved appointment if there is still place left.

    For appointments with minimum and maximum capacity 1 once you approve the appointment that time slot becomes unavailable in the Calendar. 

    Best regards.