HI titistine,
Thank you for your purchase.

1.

Is this is happening only for some customers or all customers, also please tell me if you have information about if they maybe receive an email in spam folder.

2.

Can you please tell me your email that you are using for logging to SMS service, so we can check it out.

Best regards.

Hi titistine,

Sorry for late response, we did not work on Friday due to national holidays.

Can you please log in here because you will need to be logged in to the SMS in order to send the SMS notifications.

You will need to be logged in to the SMS API in order for our plugin to send the SMS notifications.

Please login with the [email protected] account.

Best regards.

Hi titistine,

Ok I saw what is the issue.

If you take a closer look the notifications for the appointments in the SMS are not checked ( attachment) 

Same for the employee.

Can you please check them and tell me did you receive the SMS, I tested some notifications and I received the message (attachment 2) 

Best regards.

HI titistine,

Ok can you please send me the credentials to the cpanel so I can see the cron job and test it out, just please check PRIVATE reply so nobody can see it except me and you.

Best regards.

HI titistine,

Can you please tell me did you follow this guide when setting the cron job using the Wpcrontrol plugin.

In the Tools -> Cron Events admin panel, 

click on the “Add PHP Cron Event” tab underneath the cron event table. 

In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:

file_get_contents("https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");

You don’t need to provide the PHP opening tag (<?php).

Please replace "https://yourwebsite.com" with your real web address.

If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:

• Interval name
• Interval(in seconds)
• Display name

and click "Add Cron Schedules" and it will be added.

When you made custom interval you need to go back to  Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.

I can see that there is a PHP cron Amelia on your list.

Best regards.

HI titistine,

Can you please tell me is it possible for you to ask your hosting provider if the cron job is enabled for your site

Best regards.

HI titistine,

Sorry for late response we are still investigating what may be the problem.The strange this is that  everything seems correctly in the setup.

Can you please tell me is it possible to give us cpanel credentials so we can take a look at the cpanel of the site.

Best regards.

Hi titistine

Glad to hear that.

Can you please tell me where the issue was, wrong settings or something else?

Best regards.