1- Sometimes notifications of approved appointments are not sent. Even after checking the email. Here are some examples for which the confirmation notification hasn’t been sent:
The appointment of Saturday, February 9 at 5PM (mail: [email protected])
The appointment of Wednesday, February 13 at 6PM (mail: [email protected])
This is a problem because without confirmation, some customers do not come to the appointment and I lose customers.
2- Moreover, SMS notification has never worked. My webmaster assures me that I have done the necessary for the cron. But no customer has yet received confirmation SMS. Neither myself when I take a false appointment to test.
Is this is happening only for some customers or all customers, also please tell me if you have information about if they maybe receive an email in spam folder.
2.
Can you please tell me your email that you are using for logging to SMS service, so we can check it out.
I think we have some clues. 1 - ok I will check with my clients if the email arrives in spam I stupidly did not think to ask them. I will open another ticket in case of trouble. 2 - the email for sms is [email protected]. Perhaps this is a problem because appointments that require an SMS are appointments with [email protected]. But I am alone in my company, all that is my emails.
Hi Bogdan, I do not want to send a SMS when appointment is approved or rejected (I send E mail for that). I know sms notification is working for approved appointements. I just want to send a SMS the day before the appointement. This service doesnt work yet.
Ok can you please send me the credentials to the cpanel so I can see the cron job and test it out, just please check PRIVATE reply so nobody can see it except me and you.
Can you please tell me did you follow this guide when setting the cron job using the Wpcrontrol plugin.
In the Tools -> Cron Events admin panel,
click on the “Add PHP Cron Event” tab underneath the cron event table.
In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:
You don’t need to provide the PHP opening tag (<?php).
Please replace "https://yourwebsite.com" with your real web address.
If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:
Interval name
Interval(in seconds)
Display name
and click "Add Cron Schedules" and it will be added.
When you made custom interval you need to go back to Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.
I can see that there is a PHP cron Amelia on your list.
Hello,
I have two issues :
1- Sometimes notifications of approved appointments are not sent. Even after checking the email. Here are some examples for which the confirmation notification hasn’t been sent:
The appointment of Saturday, February 9 at 5PM (mail: [email protected])
The appointment of Wednesday, February 13 at 6PM (mail: [email protected])
The appointment of February 13 at 4PM (mail: [email protected])
This is a problem because without confirmation, some customers do not come to the appointment and I lose customers.
2- Moreover, SMS notification has never worked. My webmaster assures me that I have done the necessary for the cron. But no customer has yet received confirmation SMS. Neither myself when I take a false appointment to test.
Thank you for helping me solve these problems.
HI titistine,
Thank you for your purchase.
1.
Is this is happening only for some customers or all customers, also please tell me if you have information about if they maybe receive an email in spam folder.
2.
Can you please tell me your email that you are using for logging to SMS service, so we can check it out.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
I think we have some clues.
1 - ok I will check with my clients if the email arrives in spam I stupidly did not think to ask them. I will open another ticket in case of trouble.
2 - the email for sms is [email protected]. Perhaps this is a problem because appointments that require an SMS are appointments with [email protected]. But I am alone in my company, all that is my emails.
Hi titistine,
Sorry for late response, we did not work on Friday due to national holidays.
Can you please log in here because you will need to be logged in to the SMS in order to send the SMS notifications.
You will need to be logged in to the SMS API in order for our plugin to send the SMS notifications.
Please login with the [email protected] account.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hy Bogdan,
I m not sure I understand. When I click on "SMS notifications", I automaticaly log in with [email protected].
Hi titistine,
Ok I saw what is the issue.
If you take a closer look the notifications for the appointments in the SMS are not checked ( attachment)
Same for the employee.
Can you please check them and tell me did you receive the SMS, I tested some notifications and I received the message (attachment 2)
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan, I do not want to send a SMS when appointment is approved or rejected (I send E mail for that). I know sms notification is working for approved appointements. I just want to send a SMS the day before the appointement. This service doesnt work yet.
HI titistine,
Ok can you please send me the credentials to the cpanel so I can see the cron job and test it out, just please check PRIVATE reply so nobody can see it except me and you.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI titistine,
Can you please tell me did you follow this guide when setting the cron job using the Wpcrontrol plugin.
In the Tools -> Cron Events admin panel,
click on the “Add PHP Cron Event” tab underneath the cron event table.
In the form that appears, enter the schedule and next run time in the boxes. The event schedule is how often your event will be executed. In the “PHP code” area, enter the PHP code that should be run when your cron event is executed. Please insert this:
file_get_contents("https://yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send");You don’t need to provide the PHP opening tag (<?php).
Please replace "https://yourwebsite.com" with your real web address.
If you don’t see a good interval, then add one in the Settings -> Cron Schedules admin panel or click on link "Manage Cron Schedules". You will find example how you can make custom interval inserting:
and click "Add Cron Schedules" and it will be added.
When you made custom interval you need to go back to Tools -> Cron Events admin panel and click on the “Add PHP Cron Event” tab underneath the cron event table where you will insert that custom interval and all other field that are described above. After clicking on "Add PHP Cron Event" it will be added on Event table and you are done.
I can see that there is a PHP cron Amelia on your list.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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HI titistine,
Can you please tell me is it possible for you to ask your hosting provider if the cron job is enabled for your site
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hello
I ask to my provider and the cron job is enabled on my site.
Best regards
HI titistine,
Sorry for late response we are still investigating what may be the problem.The strange this is that everything seems correctly in the setup.
Can you please tell me is it possible to give us cpanel credentials so we can take a look at the cpanel of the site.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
Do not touch antthing :) It works !
tx a lot for help.
c u
Hi titistine
Glad to hear that.
Can you please tell me where the issue was, wrong settings or something else?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables