We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1886103
Appointments and service not loading up on the website
Closed

Comments

  • estetikamaja started the conversation
    February 7, 2019 at 10:39am

    I added the shortcodes for calendar and services on the page, but they are not loading up. 

  • [deleted] replied
    February 7, 2019 at 10:55am

    Hi estetikamaja,

    Thank you for purchasing our plugin.

    Can you please check whether you have connected employees and services, by assigning services to the employee on the employees profile? 

    If yes, and you still experience this issue please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

  •   estetikamaja replied privately
  • [deleted] replied
    February 8, 2019 at 10:33am

    Hi estetikamaja,

    Can you please check again? Because I see both forms on the page? If you still have the same issue try deleting the cache because that could be an issue.

    Please let me know if you still have the same issue.

    Best regards.

  •   estetikamaja replied privately
  • [deleted] replied
    February 12, 2019 at 2:26pm

    Hi estetikamaja,

    You are welcome. I am glad to hear that! 

    If you have any questions do not hesitate to ask.

    Best regards.