We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1883361
Google Calendar Sync
Closed

Comments

  •  1
    Xavi started the conversation
    February 5, 2019 at 2:42pm

    Hello,

    I am configuring your Amelia plugin and I have a question. When I add a reservation it is perfectly added to google calendar, but if I edit or delete that same reservation in google calendar, it is not updated on the web. Is not your plugin supposed to be "2-way sync" and should the changes made in google calendar be reflected in the web plugin?

    Thank you!


  •  472
    Isidora replied
    February 5, 2019 at 3:57pm

    Hi Xavi,
    Thank you for your purchase.

    Please note: In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. In that way, time slots occupied by those events will be removed from Amelia calendar.

    Enable Remove Google Calendar Busy Slots option if you want to remove the busy slots in your employees’ Google Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google Calendar.

    At the moment  if you delete booking in Google calendar (that is made throw Amelia plugin) it will not be deleted in Amelia because you have to delete also that appointment throw our plugin.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  •  1
    Xavi replied
    February 6, 2019 at 8:51am

    Hi Milan,

    thank you for you response.

    Now I understand the system. I was hoping that if I modified for example the time of an appointment in google maps, that appointment was updated directly in Amelia. 

    It would be great add this feature in future updates.

    Best regards

  •  472
    Isidora replied
    February 6, 2019 at 9:15am

    Hi Xavi,

    You are welcome.

    Thank you for your suggestion.

    We constantly strive to make our product better, and deliver the most value for our end users - so please share your feedback on what features you need in next versions on this link.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables