We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1876787
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Comments

  • Mykhailo Zapolskyi started the conversation
    January 31, 2019 at 6:57am

    I set working hour from 8 -19.00 everyday. When I trying to book it shows me all hours staring from 1am, 2am, ... How to make option for people only choose working hours?

  • [deleted] replied
    January 31, 2019 at 11:55am

    Hi Mykhailo,

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.


  •   Mykhailo Zapolskyi replied privately
  • [deleted] replied
    February 1, 2019 at 10:01am

    Hi Mykhailo,

    Can you please send me the URL of your website again, when I click on the http://miarmedia.com I get: This site can't be reached.

    Thank you.

  •   Mykhailo Zapolskyi replied privately
  • [deleted] replied
    February 4, 2019 at 8:59am

    Hi Mykhailo,

    I apologize for the late answer, our working time is from Monday to Friday from 10am to 6pm CET.

    You have enabled the option Show booking slots in client time zone, in the WordPress Setting your time is set to UTC+0, and as I can see from your website your business is situated in Canada which is in UTC-7, so that is the reason why you are seeing wrong time slots. To change this go to WordPress Settings, in General Settings you will find Timezone option, change it to your time zone and it should work after.

    Please let me know is everything ok. 

    Best regards.

  • Mykhailo Zapolskyi replied
    February 5, 2019 at 3:44am

    thank you. worked

  • [deleted] replied
    February 5, 2019 at 9:07am

    Hi Mykhailo,

    You are welcome. We are glad to hear that. 

    Best regards.