I can't anymore synchronize my employee "Jeremy" and "Mickael" with the google calendar. I received this message : "Unable to connect to Google Calendar".
Also, when we are in end of a month just like we are. If someone click there is a display bug (see the attachment).
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Ok, I tried again and still this error message. I give a screenshot.
For the other problem, when I click for example on the "8" februar,, it goes to 8 day, I need to click again to see the available slot. But at the first nothing appears, I need to click a second and it appears. As you can see in the video in attachment.
Yes except for the display problem I send you a new video. I click on 8 and there is a bug, I have to click a second time and here it's ok.
I noticed something else, when I take an appointment from a phone, if I click on "previous", I'm not at the same level of the page, i'm at the end, and I have to scroll up. Is it possible to add a kind of anchor ? I send you this on video.
No problem, thank I will wait for the next updates.
I would like to ask some things again :
- is it possible to send the confirmation appointment email to the same email for most employee. We are a little company and we have the same email but when I try to add it. I received a message "email already use"
- when I try to add %appointment_cancel_url% in employee email or in event google calendar. Nothing appears. But it's ok for the email for my customer. Is it normal ?
- Is it possible to add if the customer will pay on place or by paypal in the google calendar event or in the email ?
- A customer have just cancelled an appointment, into my cancel email for the employee, I had add some shortcode :
%customer_full_name%
%customer_phone%
%customer_email%
pseudo skype : %custom_field_8%
%custom_field_9%
%custom_field_10%
But nothing appears ! Only the date of the appointment and hour. Is it normal ?
Can you please send me the screenshot of that so I can take a look.
3.
Unfortunately something like this is not possible to achieve with the plugin built in features at the moment.
4.
Can you please send me the screenshot of that so I can take a look.
Just a suggestion, it will be much easier for us and you if you post one issue per ticket, You can open as many tickets as you like and our agents will help you out as soon as they can.
Ok I made some tests, and as I can see appointment cancel URL is good. (attachment 1)
When I click on it, it redirects to this page (attachment 2)
Then I receive another mail (attachment 3) which is also good.
So as I can see from my point of view( as a customer) everything is fine, probably you made some test appointments with the admin user and because of that some placeholders were not shown.
Ok thanks. The problem is only in the employee email and into the google calendar. Ok let me know when you finished your test. Because I have blocked the booking form while you're making some test. Because I saw that customer could be choose lots of wrong slots.
Hi,
I can't anymore synchronize my employee "Jeremy" and "Mickael" with the google calendar. I received this message : "Unable to connect to Google Calendar".
Also, when we are in end of a month just like we are. If someone click there is a display bug (see the attachment).
Can you help me ? Thank you
Hi Jrm57,
Thank you for your purchase.
Can you please tell me which version of our plugin do you use?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
Sure, the version is 1.4.2
Thanks
Hi Jrm57,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Sorry I just noticed that I sent you the wrong video about the problem of display when we are at the end of a month...
Ok, I tried again and still this error message. I give a screenshot.
For the other problem, when I click for example on the "8" februar,, it goes to 8 day, I need to click again to see the available slot. But at the first nothing appears, I need to click a second and it appears. As you can see in the video in attachment.
Ok it's ok.
I deleted every member of the team. It told me if I would like to deleted some past apointment. I click yes. And now it synchronize
HI Jeremy,
Can you please tell me is everything working now with the Google sync?
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
Yes except for the display problem I send you a new video. I click on 8 and there is a bug, I have to click a second time and here it's ok.
I noticed something else, when I take an appointment from a phone, if I click on "previous", I'm not at the same level of the page, i'm at the end, and I have to scroll up. Is it possible to add a kind of anchor ? I send you this on video.
So I send you the 2 problem I still have.
Oh and I use Wp Rocket, do you think it's compatible with Amelia or it's not recommend ?
HI Jeremy,
This is not issue with the WP rocket,
The issue with the date is the small bug that my team told me that they are working on it at the moment.
As for the mobile behavior I also forwarded this to them to test it out as well and try to find the solution.
Sorry for any inconvenience we will look to fix it as soon as possible and include it in the next update.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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No problem, thank I will wait for the next updates.
I would like to ask some things again :
- is it possible to send the confirmation appointment email to the same email for most employee. We are a little company and we have the same email but when I try to add it. I received a message "email already use"
- when I try to add %appointment_cancel_url% in employee email or in event google calendar. Nothing appears. But it's ok for the email for my customer. Is it normal ?
- Is it possible to add if the customer will pay on place or by paypal in the google calendar event or in the email ?
- A customer have just cancelled an appointment, into my cancel email for the employee, I had add some shortcode :
%customer_full_name%
%customer_phone%
%customer_email%
pseudo skype : %custom_field_8%
%custom_field_9%
%custom_field_10%
But nothing appears ! Only the date of the appointment and hour. Is it normal ?
Thank for all
Hi Jeremy,
1. If you are using the gmail or outlook you can enter the email to be like this.
one mail should be
1 : [email protected]
2: [email protected]
3: [email protected]
So the all mails will be send to the same address [email protected]
2.
Can you please send me the screenshot of that so I can take a look.
3.
Unfortunately something like this is not possible to achieve with the plugin built in features at the moment.
4.
Can you please send me the screenshot of that so I can take a look.
Just a suggestion, it will be much easier for us and you if you post one issue per ticket, You can open as many tickets as you like and our agents will help you out as soon as they can.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Ok sorry I will open other ticket after this one.
Understood. Here the screenshot.
Thanks for your patience and sorry for all these questions... I hope that can help you too
Hi Jeremy,
Ok as I can see only appointment_cancel_url is not showing both in the email and in the google calendar event?
Correct me if I missed something.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hey,
Yes exactly you understood.
I add my mail as "[email protected]" but I just noticed that I received none mail. It doesn't work
HI Jeremy
I will need to make some test appointments, employees and services on your site so I can see what the issue is.
Please let me know if that is ok with you.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi,
Yes sure, you can make some test.
HI Jeremy,
Ok I made some tests, and as I can see appointment cancel URL is good. (attachment 1)
When I click on it, it redirects to this page (attachment 2)
Then I receive another mail (attachment 3) which is also good.
So as I can see from my point of view( as a customer) everything is fine, probably you made some test appointments with the admin user and because of that some placeholders were not shown.
Now i will test the Google calendar.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bodgan,
Ok thanks. The problem is only in the employee email and into the google calendar. Ok let me know when you finished your test. Because I have blocked the booking form while you're making some test. Because I saw that customer could be choose lots of wrong slots.
Hi Jeremy,
I will delete now the fake appointments and customers, while I am testing the google calendar I will only need an employee.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Ok thank you. No prob I understand it's normal.
Hi Jeremy,
Ok i tested it out and it looks like the appointment_cancel_url is not showing on google calendar.
I forwarded this to my team to see if this is a bug or it is made like this by design.
If it is a bug we will try to find proper solution, if not this will be added as a task to implement for the future version.
Sorry for any inconvenience.
I deleted all fake appointments customers and employees.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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