Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #1866657
My zip document didn’t arrived
Closed

Comments

  • CookYourLife started the conversation
    January 23, 2019 at 7:13pm

    Dear costumer services,

    Yesterday I bought Amelia booking system. It was essential to have everything done by yesterday.

    After several hours we couldn’t find anywhere the .zip document to start to set up all the appointments.(download many tones without no lucky)

    I would like to have a refund back as it was a bit disappointed, services was unsefull and we couldn’t done the job.

    Please contact us ASAP to refund our payment.

    Thanks,

    CookYourLife Team

  • [deleted] replied
    January 24, 2019 at 10:39am

    Hi CookYourLife,

    We are very sorry to hear this and deeply apologize for this inconvenience. Can you please explain to us what happened, since we tried to download and everything works fine?

    We are very sorry because you didn't have a chance to try our plugin and we hope that we can solve this.

    Best regards.

  • CookYourLife replied
    January 24, 2019 at 10:42am

    Hello Isidora,

    Where is my .zip document? I can't find it anywhere. Any help about it?

    Many Thanks,

    Mel

  • CookYourLife replied
    January 24, 2019 at 10:44am

    I can see all the documents into a .zip amelia document but when I was trying to add them in plugin. Wordpress doesn't seen happy about it.

    Many Thanks,

    Mel

  • [deleted] replied
    January 24, 2019 at 12:23pm

    Hi Mel,

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

  •   CookYourLife replied privately
  • [deleted] replied
    January 24, 2019 at 12:51pm

    Hi Mel,

    I have tested the plugin and as I can see everything is working fine. We had a bug in creating the employee with working hours (when you create it for the first time) but we've resolved it and it will be included in our new version which we are preparing right now. You can open the employee and add the working hours and assign services for each period now (you just can't do that when you first create employee but after that, when you open previously created employee that issue will not happen again).

    We have also check the front-end booking form and everything is working there.

    If you experience any other issue please explain to us, because there is no issue with .zip file.

    Best regards.