We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1865907
Info about notification sms panel
Closed

Comments

  • Giovanni started the conversation
    January 23, 2019 at 10:37am

    Hi, i'm interesting in your plugin with a lot of features and very clear documentation.

    I've read your section about User role and Notification sms and i don't know if is possible this:

    I want to know if when i create website with your plugin for my customers (i'm owner of web agency) is possible use the same Amelia Account (mine account) for send SMS.

    This because i don't want create Amelia account for each customers.

    Another question is:

    Can i hide the SMS section in panel? This because i want to manage the SMS configuration for my customers.

    Thanks in advance

    Best regards

  • [deleted] replied
    January 23, 2019 at 4:56pm

    Hi Giovanni,

    Thank you for your interest in our plugin.

    Can you please provide me more information as I cannot understand you entirely.

    The Amelia customers doesn't have the access to the SMS notification page, only you can set this as an admin or your manager can set notifications. When Amelia customers log in they see only appointments and calendar page, other pages are hidden for them. 

    Best regards.

  • Giovanni replied
    January 26, 2019 at 12:04pm

    I'm sorry, maybe I explained myself badly.

    I mean a case like this:
    Me (and my web agency) when create a site with your plugin for managing appointments, we want that to our client owner of the site, don't  want to show the SMS notifications section, because we want to manage it directly us.

    Is it always possible to do it with the same amelia account?
    Is it possible to hide that section?

    Thank you

  • [deleted] replied
    January 28, 2019 at 11:31am

    Hi Giovanni,

    Thank you for this explanation.

    The service page cannot be hidden in the core plugin with plugin's options but you can hide it with custom CSS.

    Best regards.