We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1861676
Wrong slot availability
Closed

Comments

  •  9
    Jrm57 started the conversation
    January 20, 2019 at 11:07am

    Hey, I have a problem with the apointment.

    I have 2 employees. When I select the service "coaching clairvoyance 70€" with one it's ok, and the other too.

    But, when I select "all the employees", it doesn't synchronize with my google Calendar and I get all my slot as available but it's not.

    I tried from safari on my macbook and clear my caches.

    Can you help me ? thank you ?

  •  9
    Jrm57 replied
    January 20, 2019 at 5:32pm

    Ok I just disconnect each employe to the service. And it seems ok

  • [deleted] replied
    January 21, 2019 at 11:40am

    Hi Jrm57,

    Can you please explain me what did you do and now everything is fine? Can you please tell me do you still have this issue?

  •  9
    Jrm57 replied
    January 21, 2019 at 3:31pm

    Hi,

    Sure I unchained all employee with services. So I received an error message "an appointment is already saved".

    Then, I deleted all my apointment. And now, I could unchained employee with services. After this, I chained services and employee and now it's ok.

  • [deleted] replied
    January 21, 2019 at 4:04pm

    Hi Jrm57,

    Thank you for explanation. I am not sure what caused this issue, but if it happen again, please contact us and we will investigate the issue.

    If you have any more questions don't hesitate to ask. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!