Hi Charles,
Thank you for your purchase.

This is a small issue on our side which is fixed in the latest version that came out today.

If you want to wait for auto update can you please provide me your phpmyadmin credentials.

Just please check PRIVATE reply so nobody except me and you can see it.

Best regards.

Hi charlesbosco

The new version is released yesterday and we usually wait for 5-6 days and then release the auto update, so if there are some issues with the version that it is not auto updated for all users.

The guide for manual update:

When downloading the new plugin version from CodeCanyon, please follow these steps to update manually from the existing version:

1. Go to your FTP and open WordPress plugins folder

2. Delete the old Amelia version folder

3. Upload the new version of Amelia

4. Go to WP-admin panel, and open the Plugins section

5. Deactivate Amelia, and then activate it again

The new version should fix this issue with deleting services if not I will tell you where to look if you can not provide me your phpmyadmin credentilas.

Best regards.

Hi charlesbosco,

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

HI charlesbosco,

Ok can you please send me the credentials to your phpmyadmin, I will need to check one table in the database.

Best regards.

Hi charlesbosco,

If you have access to the site cpanel,  you can send me that credentials. I should be able to access the phpmyadmin from sites cpanel.

Your host should give you the credentials to cpanel.

If not , please tell me if you can access your phpmyadmin so I can tell you what to change.

Best regards.

Hi charlesbosco,

Yes I made some test appointment so I can try to delete it.
Also I am in the database right now so I will let you know when I fix it.

Best regards.

Hi charlesbosco,

Could you please confirm that this account is administrator level account. This is necessary for me to be able to delete the appointments.

Best regards.

Hi charlesbosco,

Ok i can see where the issue is now.

When I try to delete the appointment i get 403 error.

The 403 Forbidden error is an HTTP status code which means that accessing the page or resource you were trying to reach is absolutely forbidden for some reason. Our suggestion is to check your server log and see if there are some errors and also if you have some security plugins please try to deactivate it and see if it will work after that. Also, check if the mod_security is turn-on on your server.

This is what I get in the console

Description: You are not allowed to access the document you requested.

Best regards.

HI charlesbosco,

The 403 error is happening when I try to delete the appointments.

As for the wrong time I will make now more fake appointments to see what may cause an issue like this.

When I make an appointment please let me know the what time is it , and for what time is the appointment booked.

I will also check it on your backend.

Best regards.

HI charlesbosco,

Ok I made 2 appointments one for the 8:15 AM and second one to 10:00 PM

can you please tell me is the time still wrong?

Best regards.

HI Charles,

Very strange I tried to reproduce again the issue with the past time but I was not able to do it ( attachment)

Now the time slots are appearing as it should.

As for the 403 error this is because some security. Can you please tell me do you have installed some security plugin to disable it, or installed and enabled mod_security on your server.

WordFence is the security plugin, so can you please try to disable it and tell me is the issue gone with the 403 error.

if it is gone please ask WordFence team to whitelist our plugin in order not to show that error.

Best regards.

HI Charles,

I was also not able to delete the service and it looks like there is still 403 error ( attachment)

Can you please ask your hosting provider if mod_security is enabled on your site.

It looks like some security does not allows to delete the services.

Best regards.

HI Charles,

Can you also ask them if it is possible to disable the mod_securty.

In regards to a site on your hosting account, the cause of the 403 error is usually due to a mod_security rule on the server.
 Mod_security is a security module in the Apache web server that is enabled by default on all hosting accounts.
  Apache web server, scans for violations of the rules it has set.
 If an action occurs that violates one of these rules, the server will throw a 403 error.

Best regards.