we are wanting to restrict the timeframe in which customers can cancel and reschedule their appointments due to terms and conditions. I can't seem to see this option, where can I find this?
Hi Prue,Thank you for your purchase.
You can set that in the Amelia settings-> General settings ( attachment)
There you will see the option to set
Minimum time required before booking:
Minimum time required before canceling:
Hope this can help you out.
Attached files: Screen Shot 2019-01-12 at 1.21.31 PM.png
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Kind Regards,Bogdan Radusinovicbogdan@touchmesoft.net
Thank you for your response it's helpful. What about rescheduling? Would this mean they cancel and rebook?
We want to ensure if they need to reschedule the consult they have given the required time. Thanks,Prue
Unfortunately we do not have an option for rescheduling the appointment at the moment.
If the user cancels the appointment he will need to book it again and you will also have that limit which you previously configured in the settings.
We have our customers pay when booking so this means that will cause a lot of transactions to monitor with cancelling, then refunds and then them rebooking. We also would prefer no cancellation but option to reschedule within 48hrs.
This is a major piece of the booking structure so it may mean we can't use this now?
I understand you and also agree that this use case is really important but unfortunately with the current version of our plugin this is not possible.
I forwarded this to my team and they said me that we will work to include this in some next updates of the plugin.
Thank you for understaning.
Thanks for your reply and unfortunately now this plugin becomes redundant for us. What is the process for refund when functions aren't available?
Hi Prue Proctor,
We are very sorry to hear that.
You can find our refund policy here. We will certainly add an option for customers to reschedule the appointments so it would be great if you could stay with us to try and see whether that will suit your needs.
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