Okay
  Public Ticket #1851449
Cancellations & Rescheduling Settings
Open

Comments

  • Prue Proctor started the conversation

    Hi,

    we are wanting to restrict the timeframe in which customers can cancel and reschedule their appointments due to terms and conditions. I can't seem to see this option, where can I find this? 

    Many Thanks,

    Prue

  •  501
    Bogdan replied

    Hi Prue,
    Thank you for your purchase.

    You can set that in the Amelia settings-> General settings ( attachment) 

    There you will see the option to set 

    Minimum time required before booking:

    Minimum time required before canceling:

    Hope this can help you out.

    Best regards.

    Attached files:  Screen Shot 2019-01-12 at 1.21.31 PM.png

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • Prue Proctor replied

    Thank you for your response it's helpful. What about rescheduling? Would this mean they cancel and rebook? 

    We want to ensure if they need to reschedule the consult they have given the required time. 


    Thanks,
    Prue

  •  501
    Bogdan replied

    HI Prue,

    Unfortunately we do not have an option for rescheduling the appointment at the moment.

    If the user cancels the appointment he will need to book it again and you will also have that limit which you previously configured in the settings.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • Prue Proctor replied

    We have our customers pay when booking so this means that will cause a lot of transactions to monitor with cancelling, then refunds and then them rebooking. We also would prefer no cancellation but option to reschedule within 48hrs. 

    This is a major piece of the booking structure so it may mean we can't use this now?

  •  501
    Bogdan replied

    HI Prue,

    I understand you and also agree that this use case is really important but unfortunately with the current version of our plugin this is not possible.

    I forwarded this to my team and they said me that we will work to include this in some next updates of the plugin.

    Thank you for understaning.

    Best regards.

    Check out our new Support Help Center!

    Check out our newest product - Amelia - Enterprise-Level WordPress Appointment Booking Plugin - promo price for launch period!

    Kind Regards,
    Bogdan Radusinovic
    bogdan@touchmesoft.net

  • Prue Proctor replied

    Thanks for your reply and unfortunately now this plugin becomes redundant for us. What is the process for refund when functions aren't available?

  •  51
    Isidora replied

    Hi Prue Proctor,

    We are very sorry to hear that. 

    You can find our refund policy here. We will certainly add an option for customers to reschedule the appointments so it would be great if you could stay with us to try and see whether that will suit your needs.

    Best regards. 

    Please help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but will mean a lot for us to understand our customers better! https://www.surveymonkey.com/r/87ZGC5R

    Kind Regards, 
    Isidora Markovic 
    isidora.markovic@touchmesoft.net