We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, if you look below, you will see that a few days ago, another user (Joachim) reported an issue with Amelia. I have exactly the same problem as Joachim. With due respect, I think that Milan (who responded to Joachim; see below) may not understand the issue. The instructions in Amelia's documentation state "...You can find the “Redirect URI” field in “Google Calendar Settings” dialog on Amelia Settings page..." BUT THAT IS MY PROBLEM. I ALSO (just like Joachim) have originally tested Amelia on a "test" domain (myserva.com) BUT NOW HAVE IT LIVE on the domain of ustaxcentral.com. However, the Redirect URI is STILL shown in the Amelia Settings as https://myserva.com/wp-admin/admin.php?page=wpamelia-employees ... that was correct FOR THE PREVIOUS TEST DOMAIN of myserva.com, but is NOT correct for my "live" domain where Amelia is installed and configured (ustaxcentral.com). Logically, the correct URI for my "live" domain of ustaxcentral.com should be https://ustaxcentral.com/wp-admin/admin.php?page=wpamelia-employees BUT THERE DOESN'T APPEAR ANY WAY TO CHANGE THIS in Amelia as the area where the URI is shown isn't "editable". My entire site is running at ustaxcentral.com, so I have no idea why Amelia doesn't recognise this when it shows the URI. It seems that Amelia has "remembered" some of the settings from when Amelia was previously installed in my TEST environment. Please advise how the settings can be updated ASAP. When obtaining my Google Calendar API credentials, I "inserted" the CORRECT URI details (which I assume should be https://ustaxcentral.com/wp-admin/admin.php?page=wpamelia-employees), but those details will not match what Amelia is storing in its settings. So, I URGENTLY need to be advised how to change the Amelia settings to reflect the correct domain (ustaxcentral.com NOT myserva.com).
Hi Joachim,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days and also yesterday was non-working day because of the Christmas.
From error that you provide we can see that you probably didn't enter the right URL from “Redirect URI” field on "Create OAuth client ID" section in field Authorized redirect URL's.(attachment)
You can take a look a detail instructions about this in our documentation on this link.
Best regards.
Attached files: Screen Shot 2019-01-08 at 14.32.30.png
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LikeHi,
I have purchased the Amelia plugin. I installed it on my WordPress staging domain (temporary domain). Now when I uploaded to the live site with the real domain the old temporary domain adress has followed me in the Google Calendar Settings.
Redirect URI:
Now every time I try to connect an employee to the calendar I get the error message because of that.
Error: redirect_uri_mismatch
I have deleted the plugin from the Wordpress live site and flush the cache. Reinstalled, but all the data was there together with the old domain.
How can I reset the settings together with the old domain.
My account is with GoDaddy Wordpress Hosting.
Hi ustaxcentral,
Thank you for your purchase.
Yes, I will forward this to my team to investigate. It looks like that new URI is not properly saved in database.
Please provide me a temporary WP-admin login and also PHPMYADMIN credentials for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
That fixed it ... MANY THANKS for your prompt reply ... greatly appreciated.
Hi Paul,
You are welcome. I am glad that now is working fine.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables