We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello to Amelia's teams.
I find your software excellent and I have not encountered any problems or installation or configuration.
On the other hand, none of the shortcodes seen on your FAQ and support work.
The page that should make appear Amelai, remains empty.
An idea?
Cordially.
Frédéric
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Bonjour aux équipes d'Amelia.
Je trouve votre logiciel excellent et je n'ai rencontré aucun problèmes ni d'installation, ni de configuration.
En revanche, aucun des shortcodes vu sur vos FAQ et assistance ne fonctionnent.
La page qui doit faire apparaitre Amelai, reste vide.
Une idée?
Cordialement.
Frédéric
Hi communiquaction,
You probably didn't connect employees and services so the plugin can work and show the shortcodes.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.