We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I encountered some other issues:
I can not delete appointments from admin dashboard, just gives error or does nothing (did both separate times).
Employee has no option to delete the appointment (This may be a planned thing, I am not sure. But in case of many cancelled appointments. Seeing them listed does not look logical.)
There two similar options: Rejected and cancelled. I know that for group events each customer can cancel their own appointment but these options also available for single events.
Hi akifersoy,Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Thank you for your suggestions. We constantly strive to make our product better, and deliver the most value for our end users - so please share your feedback on what features you need in next on this link.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi,
thanks for help
I have deleted all but one appointment without anything going wrong.
something interesting happened when I deleted the last one. It deleted but it said "it could not been deleted". Interesting?
I went to database and I see two appointments still there. Should I delete them? Can I delete them from the database?
Hi akifersoy,
When you have appointments in the past, you are not able to edit them but you can delete them by checking the checkbox and pressing delete button below. We delete one of them and you can delete other one. You can delete appointment through plugin or in database table.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
THANKS A LOT.
EVERY THING SEEMS OK NOW.
HAVE A NICE NEW YEAR.
KIND REGARDS.
Hi akifersoy,
You are welcome.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
If you are satisfied with our plugin or support, we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards and Happy New Year!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables