We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am trying to install the 12/12 update, however after choosing the file and clicking "Install" in plugin manager, I get this error:
"The link you followed has expired"
The file is downloaded only a few minutes before the install attempt, and it is only 6 days since it was released.
Any way around this?
Thanks
Dennis
Hello Dennis.
When downloading the new plugin version from CodeCanyon, please follow these steps to update from the existing version:
1. Go to your FTP and open WordPress plugins folder2. Delete the old wpDataTables version folder3. Upload the new version of wpDataTables4. Go to WP-admin panel, and open the Plugins section5. Deactivate wpDataTables, and then activate it again
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!
If you have any problems when uploading your file, please check your server permissions.
Please try following this tutorial, and let me know if it worked.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for the info - that is helpful. (I did dig around for this but couldn't locate anything, perhaps an install readme could be included in the zip?).
In any case, thanks for your help,
Dennis
Sorry Dennis,
I thought I provided the link to the documentation.
Anyway - the instructions for installation and for update of our plugin can be found by clicking on those two links. Please feel free to go through our documentation, there are plenty workarounds, tips and tricks.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables