We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey there,
For some reason the column width is not the same across services.
I have 3 tabs each with a different shortcode, the first tab looks ok, but the 2nd and 3rd tabs the column width is bigger.
HI emy,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
We visit your website and check all your table, and we can see that service containers have same width on all tabs.(attachments)
Did you find a solution in meanwhile?
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
If I knew before hand that support may take 3 days! to respond, I would have never recommended this plugin to my customers.
I managed to fix it by adding this CSS:
@media only screen and (min-width: 1200px)
{ .el-col-lg-12 {
width: 33% !important;
}}
Maybe you can offer a real solution.
Hi emy,
Thank you for your honest opinion.
We strive to provide high-quality support to all of our users, in this sense having a real-time support is not an optimal solution as it doesn't allow attaining to all the requests evenly, and also is harder to analyse the conversations later to figure out what can be added to the documentation and FAQs, or identify some feature requests. As we mention in our previous post we are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
You can check on Envato market that "This author's response time can be up to 5 business days.", but we are doing our best to help each customer as soon as possible.
Your solution with CSS code is right choice. Width of the service container is dynamically adjusted based of number of service that you have in category.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables