We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
When i make a sql query with 2 or more tables, after the screen with the sql code (where there is made a link between the 2 tables), i get a blank screen with only the date and time !
What is wrong here ? See screenshot in attachment please.
Hello Philippe.
Thank You for Your purchase.
This looks like a security issue.
Tell me, please, do You have some security plugin installed?
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, i use Wordfence free edition to protect my site.
Are there special settings to use ?
Hello Philippe.
This is a known issue with Wordfence, and we do have it in our list of ideas and will look into some possible solutions on plugin side in the future.
Please tell me does it work if You disable Wordfence?
In the meantime, You need to contact Wordfence team to whitelist our plugin. I know some of our users done this and it is working with both plugins activated.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes , it works when Wordfence is disabled. But this is of course an unsafe situation.
I will contact Wordfence , but since i use the free edition, i dont really have any support options at this moment there.
Is there a security plugin u recommend using as an alternative to Wordfence ?
Regards
Hello again Philippe.
I don't know if, You using a free version, will be an issue or not, but my advice to ask them nonetheless.
Unfortunately, I cannot tell You about any alternatives to Wordfence, since I have not worked with any of those plugins actively. Tell me, do You maybe have mode_security enabled?
Please let me know how it went, so that we can investigate further if they don't provide a solution for You.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables