I saw in the email notifications on the dashboard that we can design a cancelation email however I cannot find the way to configure the booking cancelation itself. I read that it is possible but I do not know how to do it without creating a customer account so without passing through the back end area.
Someone to help me ? :)
Thank you very much,
Thank you for your inquiry,
You have two options for canceling:
Sorry for this long explanation, I just wanted to explain you all options. If you need any help (because I know that this is maybe confusing), please do not hesitate to ask.
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Nice to talk to you !
The first option is the one I was looking for ! I tried it, however, in the email test I receive it does not put any link. It just put the "%appointment_cancel_url%" like this. May be I need to configure the cancel url link elsewhere ?
The placeholders in test mail remain as placeholders but in the real email they are shown like it should. You can create one test customer on the customers page (set your test email there), and create an appointment with it (you can do this on the back-end on the appointments page). So you can check if it is working like it should. Once the customer clicks on the link the appointment status is changed to Cancel.
Also, we have option to set URL links for successful and unsuccessful cancelation (you can see at the attachment below), so you can set this also.
Attached files: Screen Shot 2018-12-13 at 3.25.39 PM.png
Perfect, I tried with a customer test and this works, thank you !
Do you know if it is possible for employee to cancel a booking ? Is this possible with this URL link ?
You are welcome.
The employee cannot cancel the appointment with this link. The employee can Reject appointment when he logs in into the Amelia's back-end. Same as for the customer, you can add WordPress user to each employee (more about it you can read here), they will receive automatic email with username and password and once they log in they can track their appointments. If you want your employees to be able to change the appointment's status you need to enable Allow employees managing their appointments option in Roles settings on Settings page. Then they will be able to change status, edit or add appointments.