We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1819364
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  • Mitja Echim started the conversation
    December 12, 2018 at 10:34pm

    Hello,

    I defined a wpdatatable via an sql query and it works and looks great. Unfortunatly searching within the table does not work. If I type something in the search field, there are bo results. I red that sometimes there a problems with queries and one should use an sql view instead. Within my query I use some placeholders such as actual user id, so my question: I dont see a solution with sql view because of the placeholders, how can I reach a working table with search function?

    Thanks and Best

    Mitja

  •  2,576
    Aleksandar replied
    December 13, 2018 at 9:34am

    Hello Mitja.

    Thank You for Your purchase.

    Sorry to disappoint You, but this cannot be done with the plugin's built-in features.

    You can remove our placeholders and the conditions You used for the placeholders; create a view, and then find a way to use those conditions in the new query.

    You can always provide us with a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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