"Adjusting Reservation Time Slots" (#1819202) / TMS-Plugins

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2
sfxdotcom started the conversation
December 12, 2018 at 8:11pm
Hi!
Our business is a hatchet throwing business, so we are open unique hours and open late. I noticed that if I set a Service (or as we call, Reservation Length) at 2 hours, it only gives me 2 hour blocks for the length my business is open.
For example:
My business is open from 5pm to 10pm on a Wednesday
If you select "2 hours", the only options are:
5 - 7 pm
7 - 9 pm
Why couldn't the customer choose
5 - 7 pm
6 - 8 pm
7 - 9 pm
8 - 10 pm
This will ultimately cause blocks of unreserved time-slots for our business, which we expect to be at near-full capacity regularly.

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Second question: There are two different days that our business is open until midnight (Friday and Saturday), but we can only seem to set up reservations until 11pm. Is there a way to fix this?
[deleted] replied
December 13, 2018 at 10:05am
Hi sfxdotcom,
Thank you for your inquiry.
We have an option in General Settings Use service duration for booking a time slot, I suppose that this option is enabled in your settings and that is why you see only these two time slots (so this option needs to be disabled). If it is not, check Default Time Slot Step option above, and set it to 1 hour.
As for your second question, we are aware that there is an issue and we will give our best to find a solution as soon as possible (currently we are in the middle of preparing a new large update so I cannot say for sure if this will be fixed until then). For now the time until the working hours can be set depends on the Default time slot step, if you set 1 hour, the last possible time will be 23h, if you set 5 minutes the last possible time will be 23:55h, if you set 30 minutes the last possible time will be 23:30h (but you should know that the Default time slot step will have influence on the number of the time slots shown in the booking calendar).