We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Currently the limit of each session i created maximum is 8 hours.
How can I increase that limit to say 10 hours?
Hi Royston,
From version 1.3.3 we have more duration options for services. Go to the Services page, open the Service information and see under the Duration option, you should see more duration options to maximum of about 23 hours. Please note, if you set 10 hours duration you should also increase the working hours to 10 hours, if you don't do that this service will be unavailable.