We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1810003
Plugin not responding
Closed

Comments

  • Frederick Webb started the conversation

    I have just installed your plugin and entered my purchase code. None of the dropdown options are responding. The only thing working is to manually type. Please advise asap.

  •  2,576
    Aleksandar replied

    Hello Frederick.

    Thank You for Your purchase.

    There is probably a conflict with the bootstrap.js files.

    Please go to wpDataTables main Settings on Your wp-admin page. You'll see Include full bootstrap front-end and Include full bootstrap back-end. Since none of the drop-downs are working on back-end, please disable both sliders, hit Apply and refresh Your page. That should solve the issue.

    If, however, that doesn't work, please try this:

    Go to Plugins page and disable wpDataTables.

    Then go to Plugins/Editor on Your wp-admin page.

    In the top right corner select wpDataTables and go to source/class.wdttools.php.

    In that file, around line 900, You'll find this code:

    if (!is_admin() && get_option('wdtIncludeBootstrap') == 1) {
             wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }else if (is_admin() && get_option('wdtIncludeBootstrapBackEnd') == 1){
                wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }else{
                wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/noconf.bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }

    Go ahead and comment the last two wp_enqueue_script lines, so the code looks like this:

    if (!is_admin() && get_option('wdtIncludeBootstrap') == 1) {
             wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }else if (is_admin() && get_option('wdtIncludeBootstrapBackEnd') == 1){
              //  wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }else{
              //  wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/noconf.bootstrap.min.js', array('jquery', 'wdt-bootstrap-select'), WDT_CURRENT_VERSION, true);
            }

    Hit Update File on the bottom of that page; activate wpDataTables from the main Plugins page again, and that should do it.

    Please let me know if You managed to resolve the issue.

    Best regards.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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