We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1807921
SSL Connection
Closed

Comments

  • carolefabrics started the conversation
    December 4, 2018 at 3:56pm

    We are trying to connect to an AWS website that has a secure connection using the "Separate MySQL Connection" tab in the settings menu. I am able to connect to other databases just fine but I can't connect to this Amazon one because it requires a SSL connection. There is not an option in the settings to configure the connection for SSL.

  •  472
    Isidora replied
    December 4, 2018 at 4:55pm

    Hi carolefabrics,
    Thank you for your purchase.

    It looks like that your local cert file is on different path. You can take a look on this link  few solutions how to set that. Also you can find more information on this link.

    Like it is said in the link  HTTPS requires exchanging and verify the SSL cert which protects the URL so if you hit an HTTPS URL you will receive an error because you aren't handling the security translation.

    In file wp-content/plugins/wpdatatables/source/class.wdttools.php around line 170 you will find this line of codes

    curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, $timeout);
curl_setopt($ch, CURLOPT_USERAGENT, $agent);
curl_setopt($ch, CURLOPT_REFERER, site_url());

    Probably you will need to add the certification there and everything should work fine.

    Best regards.

    Kind Regards, 

    Isidora Markovic

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