We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Milan and others,
I think this would be a nice enhancement as well as allowing us users to adjust column heights and row widths.
Lesley University's job search table on their website (https://lesley.interviewexchange.com/jobsrchresults.jsp?Job_State0=*&New_Job_Post=0&Cat_Id0=*&COMPANYID=240&) has a nice feature that if you can include in one of your next updates would be especially nice. When you collapse the table down to mobile device view, it goes from this in Appendix A to the view in Appendix B. (See attachment)
Jake Cole
Natick, MA
USA
Hello Jake.
Thank You for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some possible solutions on plugin side in the future.
As for expanding columns on tablet and mobile view, that option is available with wpDataTables.
I've created a simple (manual) table, which resembles Lesley University's job search table. When it is loaded on desktops it looks like in attachment 1, and when viewed from mobiles, it looks like in attachment 2. The "+" sign is there by default, which allows users to expand the first column to see the others, similar to what the University's page does. It is possible to remove the "+" and to make the column auto-expand the content, but that requires some custom coding and that is not covered by the included support for the plugin. Included support covers help with bugs and general inquiries for the plugin features, but not writing custom code.
Thank You again and best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Aleksandar. Sorry for the late reply, I usually respond more timely, as Milan, if he's still there, could attest. Nevertheless, would I be able to pay you for the code to eliminate the expanding "+" signs for my tables?
Jake
Hello again Jake.
Yes, Milan is still here, but it's really not that big-a-deal that You sent us a late reply. We're here from Mon - Fri, 10:00 - 17:00 CET.
I will send your request to my team and I will get back to you as soon as I have an answer.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Aleksander if that's possible for your team to send the css code that would be amazing but if not, or until then, this seems to work. See 2 attachments. They're screenshots how I configured my table to show on phones.
Thanks again!
Jake
Hello again Jake.
Can You, also, please provide me a temporary WP-admin login for your site, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see everything from the back. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also, since You asked for our assistance on writing the custom code, I need to mention that this is paid customization service. Our price is 50$-hour.
Does that still work for You?
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
For your next post, can you please use a subject line that's the least bit meaningful.
Otherwise, it's just clickbait and a waste of time for people who are not interested in the subject matter.
Hello John.
Thank you for your suggestion. The title of the ticket is something that clients determine, and we can not influence it.
When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is described already.
Thank you for understanding.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables