Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hello,
The option "Scheduled For" is missing for emails and I don't see anymore the clock icon next to the label of Email ?
Is it a bug from the last update ?
What do I do to configure "the next day reminder" Email and to make sure Amelia will send mails ?
Hi maximilien_plateau,
Thank you for your purchase.
Please provide me a temporary WP-admin login and credentials from your PHPMYADMIN (so we can access to the tables in database) for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thanks,
I've found a fix myself: I've update some fields in your tables and it's working now.
Hi maximilien_plateau,
I am glad that you found a solution.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
If anyone has the same issue, this is the fix:
Go to phpmyadmin and open table "wp_amelia_notifications" (table prefix may changes).
- Update field "time" to "10:00:00" (it was set to NULL before) for the line with field name "customer_appointment_next_day_reminder".
- Update field "time" to "10:00:00" (it was set to NULL before) for the line with field name "customer_birthday_greeting".
- Update field "time" to "10:00:00" (it was set to NULL before) for the line with field name "provider_appointment_next_day_reminder".
- Update field "timeAfter" to "3600" (it was set to NULL before) for the line with field name "customer_appointment_follow_up".
Hi maximilien_plateau,
Thank you for sharing solution for your issue.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables