We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
The option "Scheduled For" is missing for emails and I don't see anymore the clock icon next to the label of Email ?
Is it a bug from the last update ?
What do I do to configure "the next day reminder" Email and to make sure Amelia will send mails ?
Hi maximilien_plateau,
Thank you for your purchase.
Please provide me a temporary WP-admin login and credentials from your PHPMYADMIN (so we can access to the tables in database) for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Thanks,
I've found a fix myself: I've update some fields in your tables and it's working now.
Hi maximilien_plateau,
I am glad that you found a solution.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
If anyone has the same issue, this is the fix:
Go to phpmyadmin and open table "wp_amelia_notifications" (table prefix may changes).
- Update field "time" to "10:00:00" (it was set to NULL before) for the line with field name "customer_appointment_next_day_reminder".
- Update field "time" to "10:00:00" (it was set to NULL before) for the line with field name "customer_birthday_greeting".
- Update field "time" to "10:00:00" (it was set to NULL before) for the line with field name "provider_appointment_next_day_reminder".
- Update field "timeAfter" to "3600" (it was set to NULL before) for the line with field name "customer_appointment_follow_up".
Hi maximilien_plateau,
Thank you for sharing solution for your issue.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables