We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Most of the times the table loading never ends and the table never appears.
HI atasoglou,
Thank you for your purchase.
Can you please send me the link of some page where you have that issue so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
I thought I posted a link. Anyway, my bad, here it is: https://turlucode.com/qemu-disk-io-performance-comparison-native-or-threads-windows-10-version/
Hi atasoglou,
It looks like you have some cache on your site and because of that the tables can not load from time to time.
Can you please disable all caching plugins or anything that have relation with cache and tell me the result after that.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Yes you are correct, we are using caching. I guess most websites do.
I disable it. In chrome it seems fixed, but in firefox not.
In any case, we need those caches back on, is there no way to make this work?
Thanks!
I deleted cookies and cache from firefox and it works there as well with the site-cache disabled.
So now back to the real question: :)
In any case, we need those caches back on, is there no way to make this work?
Hi atasoglou,
If you want to enable caching my suggestion is not to use server-side tables.
Server-side tables are manual tables, tables created from 3rd option in table wizard and the MySQL tables.
If the tables from your link are created from the MySQL my suggestion is if they are not large tables disable server side option from them.
Server-side and caching is something that can not work together at the moment.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Yes they were create using the second option: "Create a table manually." These ones are small for sure. What is considered large?
What do you mean by: "[...] disable server side option from them."
HI atasoglou,
Then those tables are server side then and unfortunately the server side processing for manual tables can not be disabled.
The option to disable the server side option is only possible for MySQL tables (attachment), this option will be automatically turned on if you have more then 2000 rows.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Yes you are correct, I don't have this option in my case (see attachment).
So how can we make this work with caching? Only via MySQL entries?
So "Create a table manually." and caching doesn't work together?
Hi atasoglou,
Yes, the manual tables does not have option to disable server side processing.
Unfortunately if you want to use caching the workaround would be to use mysql tables and disable server side processing.
If you already made manual tables you can make a mysql tables from them.
Go to one of your manual tables and in editing tab check which table is referred in the database ( attachment)
When you see which one table is in the database make a new table with the query( from this example)
SELECT * FROM wp_wpdatatable_1
From there you can disable server side proccesing.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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I see. Thanks! Capabilities are more clear now. As a feedback you should have a warning message to the user such that he or she knows what to expect. ;)
I will try this out, hopefully during the weekend, and I'll let you know.
Hi atasoglou,
If you have any suggestion how to clear this out to our users I will defiantly note this and forward to my team so we can include it for the future.
Sure let me know your result.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi atasoglou,
Thank you for your honest feedback.
As for the lost of the data this is something that does not happen very often with our plugin. We have more then 19.000 users that uses the plugin and the lost of the data like this ( table deleted) only happens when the users delete the plugin from the plugin section in WordPress dashboard which we highly do not recommend in our documentation.
As for the responsive representation there is a topic also in our documentation about this feature so the users can use various options like hiding some columns, making table scrolable or enabling limit table width etc.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables