We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
CodeCanyon just email about a new update available, yet the most recent post on your website goes back to October. Has there been a new release? Do you have documentation on how to install the update? Thank you!
Hi negenduust,
If you have installed Amelia below version 1.3.1 then you will have to update the plugin manually. You can take a look at this documentation page how you can update the Amelia manually - https://wpamelia.com/installing/.
After you update the plugin to the newest version (currently 1.3.3), you will be able to update the plugin automatically from the WordPress plugins page next time. To enable auto update just add Amelia CodeCanyon purchase key on the Purchase Key settings.
Thank you Milos.
I have version 1.3.2. installed and my purchase key is installed and valid in the settings. Yet I don't see an update message. Will that take some more time, or should I start manual updates? Thank you!
Hi negenduust,
We didn't yet released the auto update for the version 1.3.3. We found some small issues in this version, that will be fixed for the version 1.3.4, that should be released this week. After we release 1.3.4, we will also release the auto update for this version.