As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Hi there,
I want to pitch your plugin to a client of mine, but I can't get it set up at all, everything I set I get error 500
for example, this is in the settings area:
amelia-booking.js:1 GET https://domain.tld/wp-admin/admin-ajax.php?action=wpamelia_api&call=/settings 500 (Internal Server Error)
I've attached a screenshot of that call.
p.s. saving gives error as well.
Hi Eduard,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi,
What PHP version do you have? Can you check please. Minimum version is 5.5.
PHP Version: 7.2.12 (all info is visible in wp dashboard)
OK, it seams that pdo_mysql extension is not loaded. Can you check over cPanel if this is the case?
Yes, that was it, thank you very much! It appears to work now!
I have changed to defaults in PHP extensions, again - thank you very much!
Have a great day!