Hi myhealthyglobe,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also provide me a table id that you use for creating this chart and also which chart type you use in this screenshot, so we can use data like you and try to reproduce the issue and figure out what is going on.

Best regards.

HI myhealthyglobe,

It looks like some of other plugins are running the scripts on our plugin.

First can you please update our plugin to the latest version

Please take a look at our documentation where you can see how you can successfully update the plugin.

IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!

You can follow this guide :

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

After that can you please try to deactivate other plugins to see which one is causing this issue.

Best regards.