We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am setting an ID field to have a predefined values of %VAR1% so I can pass in the ID to set. That is working well. However, in my testing, if I add a recored and click Apply and Add New and add another record, all future records do not have the ID set to %VAR1%. Can you check on that? Please let me know if you need any additional details, and I'll be happy to help.
Thanks,
Carl
HI Carl,
Thank you for your purchase.
Can you please send me the link of that table so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Bogdan,
Thanks for getting back to me. The place where I'm using it is password protected and has private data, but I created a new site to demo the problem. If you go to:
https://wpdt.sentree.io/test/
Then add a new record, and you'll see related_id is defaulted to 1. Type in a name and click Apply and Add New. You'll see it clears out both the related_it and name fields (rather than defaulting related_id to 1 again).
This is a plain WP install with just wpDataTables installed. This wpDataTables is built using a MySQL query to a custom table. Let me know if you need WP Admin access or anything else, but I think you should be able to reproduce it pretty easily as I was able to without much trouble here.
Thanks,
Carl
Hi Carl,
OK now I can see the issue.
I can confirm that this is a bug on our side.
I forwarded this issue to my team and hopefully we will find a proper solution and include it for some future updates.
Thank you for reporting this and sorry for any inconvenience.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables