We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1781224
placeholders with php serialized array is not working
Closed

Comments

  • sylwolfje started the conversation
    November 12, 2018 at 11:32pm

    I bought your wpDatatables plugin recently. I checked the documentation upfront and it says that placeholders can also be used with php serialized array and also with json/xml.

    However there is no documentation on how to add these placeholders to the datasource URL.

    No matter what I try, $_GET, $_POST, get_query_var(),  none of them work.
    I need this option and it is the reason I bought this plugin.

    Can you please explain how to handle php serialized data. I mean specifically how to add url query parameters.

    If it is not possible, then the documentation is misleading and i wil not be able to use the plugin. In that case, what is your money-back policy?

    I hope you can fix this.

  •  472
    Isidora replied
    November 13, 2018 at 3:43pm

    Hi sylwolfje,

    Thank you for your purchase.

    Sorry for late response. 

    Please note that on Monday, November 12th was non-working day due to the National holiday. Because of this, there will be likely a delay in reply to your tickets, possibly until Tuesday the 13th of November. We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days

    Yes you can use it from version 2.2  in shortcodes and for filtering  with other table types – JSON, XML, and PHP array. At the moment it is not possible to use it is URL queries. We will update our documentation to make this more clear.

    Please find our refund policy here: http://wpdatatables.com/help/refund-policy

    You can open a refund request at https://codecanyon.net/refund_requests/new

    Best regards.

    Kind Regards, 

    Isidora Markovic

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