We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1770687
Amelia booking on iPad
Closed

Comments

  • huma11 started the conversation
    November 3, 2018 at 7:35pm

    Hello,

    Your plugin works very well on all OS (Windows - Google Chrome, IE - MacOS - Safari, Google Chrome - Android Tablet and phone, Safari on iPhone iOS) 

    But does not work on IPad (tested on Safari and Google Chrome). 

    The plugin is not displayed, while everything is well configured.

    My business requires that the plugin works on all platforms. Can you help me ?Looking forward to your answer.

    Best Regards

  • [deleted] replied
    November 5, 2018 at 12:28pm

    Hi huma11,

    Could you tell me if this problem occurs on the front-end booking form or on the back-end, or both? And could you please tell me which version are you using? 

    Thank you for reporting this. We will investigate this issue and give our best to resolve it for the future versions.