Hi, If my understanding of "capacity" is correct, minimum capacity would mean the minimum number of people required for a single booking to be registered. However, this value doesn't seem to have effect as I was able to book an appointment with people fewer than the minimum capacity of the service. On the other hand, maximum capacity does establish a cap.
Please tell me what minimum capacity really means and how it effects the booking process. Thanks.
At this moment plugin works in that way that it allows booking with capacity lower than minimum capacity of the service but with Pending status. This is configured like that because in group services people usually don't know each other so one customer can book for himself, other can book separately and maybe add few people with him etc. So the appointment will have pending status until the minimum capacity is reached. After the minimum capacity is reached, status of the appointment will automatically change to Approved, and if you have configured email notifications your customers can get emails for both actions (scheduled appointment with pending status and approved appointment later).
Hi, Thanks for getting back to me. I understand what you have described.
What if the minimum capacity has still not been reached by the time appointment starts? If it is to be cancelled, shouldn't the customer be told it is due to capacity issue rather than other arbitrary reasons? I don't see any email notification sent to customers that properly describes this situation.
What was your thoughts behind this design, or am I missing something. Thanks.
You are right, we don't have email notification that does just this action, but you can change the text of the Rejected notification and change the appointment status to rejected before the appointment starts and your customers will receive a notice about the reason. We will certainly think about this option and maybe implement it for the next versions since is an interesting idea.
Hi, If my understanding of "capacity" is correct, minimum capacity would mean the minimum number of people required for a single booking to be registered. However, this value doesn't seem to have effect as I was able to book an appointment with people fewer than the minimum capacity of the service. On the other hand, maximum capacity does establish a cap.
Please tell me what minimum capacity really means and how it effects the booking process. Thanks.
Hi allenlinw,
At this moment plugin works in that way that it allows booking with capacity lower than minimum capacity of the service but with Pending status. This is configured like that because in group services people usually don't know each other so one customer can book for himself, other can book separately and maybe add few people with him etc. So the appointment will have pending status until the minimum capacity is reached. After the minimum capacity is reached, status of the appointment will automatically change to Approved, and if you have configured email notifications your customers can get emails for both actions (scheduled appointment with pending status and approved appointment later).
Hi, Thanks for getting back to me. I understand what you have described.
What if the minimum capacity has still not been reached by the time appointment starts? If it is to be cancelled, shouldn't the customer be told it is due to capacity issue rather than other arbitrary reasons? I don't see any email notification sent to customers that properly describes this situation.
What was your thoughts behind this design, or am I missing something. Thanks.
Hi,
You are right, we don't have email notification that does just this action, but you can change the text of the Rejected notification and change the appointment status to rejected before the appointment starts and your customers will receive a notice about the reason. We will certainly think about this option and maybe implement it for the next versions since is an interesting idea.