We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, If my understanding of "capacity" is correct, minimum capacity would mean the minimum number of people required for a single booking to be registered. However, this value doesn't seem to have effect as I was able to book an appointment with people fewer than the minimum capacity of the service. On the other hand, maximum capacity does establish a cap.
Please tell me what minimum capacity really means and how it effects the booking process. Thanks.
Hi allenlinw,
At this moment plugin works in that way that it allows booking with capacity lower than minimum capacity of the service but with Pending status. This is configured like that because in group services people usually don't know each other so one customer can book for himself, other can book separately and maybe add few people with him etc. So the appointment will have pending status until the minimum capacity is reached. After the minimum capacity is reached, status of the appointment will automatically change to Approved, and if you have configured email notifications your customers can get emails for both actions (scheduled appointment with pending status and approved appointment later).
Hi, Thanks for getting back to me. I understand what you have described.
What if the minimum capacity has still not been reached by the time appointment starts? If it is to be cancelled, shouldn't the customer be told it is due to capacity issue rather than other arbitrary reasons? I don't see any email notification sent to customers that properly describes this situation.
What was your thoughts behind this design, or am I missing something. Thanks.
Hi,
You are right, we don't have email notification that does just this action, but you can change the text of the Rejected notification and change the appointment status to rejected before the appointment starts and your customers will receive a notice about the reason. We will certainly think about this option and maybe implement it for the next versions since is an interesting idea.