We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am getting this error message when trying to create a manual table. There was an error while trying to generate the table! error
HI maxlaxinc,
Thank you for your purchase.
Can you please check your server log and tell me if there are some errors.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I don't think so. This is what is in the error logs.
2018/11/02 13:31:47 [error] 116686#116686: *147073 limiting requests, excess: 6.654 by zone "wplogin", client: 198.71.55.166, server: www.maxlaxoc.com, request: "POST /wp-login.php HTTP/1.0", host: "www.maxlaxoc.com"2018/11/02 13:31:47 [error] 116686#116686: *147072 limiting requests, excess: 6.657 by zone "wplogin", client: 198.71.55.166, server: www.maxlaxoc.com, request: "POST /wp-login.php HTTP/1.0", host: "www.maxlaxoc.com"2018/11/02 13:31:46 [error] 116686#116686: *147071 limiting requests, excess: 6.660 by zone "wplogin", client: 198.71.55.166, server: www.maxlaxoc.com, request: "POST /wp-login.php HTTP/1.0", host: "www.maxlaxoc.com"2018/11/02 13:31:46 [error] 116686#116686: *147070 limiting requests, excess: 6.712 by zone "wplogin", client: 198.71.55.166, server: www.maxlaxoc.com, request: "POST /wp-login.php HTTP/1.0", host: "www.maxlaxoc.com"2018/11/02 13:31:46 [error] 116686#116686: *147069 limiting requests, excess: 6.715 by zone "wplogin", client: 198.71.55.166, server: www.maxlaxoc.com, request: "POST /wp-login.php HTTP/1.0", host: "www.maxlaxoc.com"thrown in /www/maxlaxoc_479/public/wp-content/themes/twentyseventeen/search.php on line 13" while reading response header from upstream, client: 120.35.38.212, server: www.maxlaxoc.com, request: "HEAD /wp-content/themes/twentyseventeen/search.php HTTP/1.0", upstream: "fastcgi://unix:/var/run/php7.2-fpm-maxlaxoc.sock:", host: "www.maxlaxoc.com"#0 {main}Stack trace:2018/11/02 10:53:57 [error] 116686#116686: *141588 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to undefined function get_header() in /www/maxlaxoc_479/public/wp-content/themes/twentyseventeen/search.php:13
HI maxlaxinc,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
This is a production site but I also have the plugin live in an online staging site. Could that be the issue?
Hi maxlaxinc,
Very strange, this should not be the issue when creating the new tables.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI maxlaxinc,
OK let's first start by updating the plugin to latest 2.3.1 version.
Please take a look at our documentation where you can see how you can successfully update the plugin.
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!
You can follow this guide :
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I think that worked Bogdan. Thank you
HI maxlaxinc,
Glad to hear that.
Hope that everything will work fine now.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables