We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have recently been sent an email stating that there is an update?
However it appears that there hasn't been an update since 30 Aug 2018 (version 2.3)
Can you please confirm what the current version is and if there is an recent update that should be applied?
Regards,
I had a similar email from Envato. I downloaded the version available from there. When I tried to upload the zip folder it fails with "the link has expired".
I see that the zip folder contains the sub-folders, but they are not in a "wpdatatables/" folder. I think that is the cause for the failure.
Hi
The latest version of the release is 2.3.1 which was released 24 October 18 auto update will be released soon but in a meantime you can manually update the plugin
Please take a look at our documentation where you can see how you can successfully update the plugin.
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!
You can follow this guide :
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Bogden, but your reply doesn't really help. It ignores my comment:
The downloaded zip file does not contain a wpdatatables folder! It only contains the sub-folders (assets, config, controllers etc...) that should be in the wpdatatables folder.
So your instructions simply cannot work. Of course I can (have) fixed the problem myself by creating a wpdatatables folder on my desktop, copying the contents of the downloaded zip folder into that THEN copying the wpdatatables by FTP to my server wp-content/plugins. But none of that should be necessary.
It also means that it is not possible to upload the zip file directly from the WP plugins admin page.
Hi kiwi3685,
May I kindly suggest you to open a new ticket because jcsatujp is the owner of this one and we can continue on your ticket.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks, but I was only trying to help you. Sorry I bothered. No need for further discussion.