Hi Laura,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also point me to the table ID so I can take a look.

Best regards.

Hi Laura,

Sorry for late response but we are not working on weekends.

Can you just tell me the ID of the table so I can take a look.

Best regards.

Hi Laura,

As I can see you are using the old versions for the main plugin and Add-on.

Can you please update the versions to latest.

Main plugin to 2.3.1 

Powerful filters to 1.0.2

Please take a look at our documentation where you can see how you can successfully update the plugin.

IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!

You can follow this guide :

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

Best regards

Hi Laura,

Glad to hear that.

Hope that everything will work fine now.

Best regards.