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  Public Ticket #1738939
When someone books on a cancelled appointment it also gets cancelled
Closed

Comments

  •  2
    projectlobster started the conversation
    October 8, 2018 at 9:08am

    Hello,

    There is a bug going on that we have seen several times, it goes like this:

    1) Customer A makes an appointment at 14:00 (for example) and it's verified

    2) Customer A, or our staff, cancels the appointment before the appointment start. Say for example at 10:00 of the same day.

    3) Customer B (unrelated to customer A) goes into our website at 11:00, sees the available appointment at 14:00 and books it.

    4) The bug starts here: Amelia recognizes the cancelled appointment and the new one at the same time (and our bookings have capacity = 1) and sends to Customer B the "Your appointment has been canceled" email. But on Amelia you can see two appointments at the same time in the 14:00 time slot: the good one and the canceled one.

    The main problem is that customers (B) are receiving emails about their appointments being canceled when they shouldn't. And they contact us to ask what is going on because they didn't cancel anything.


  •  472
    Isidora replied
    October 8, 2018 at 3:02pm

    Hi projectlobster,
    Thank you for your purchase.

    This issue was forward to my development team to check it out. I can confirm now that this is the bug on our side and thank you very much for reporting it. My development is working on this and it will be fixed for the next update. 

    Thank you very much for reporting this and sorry for any inconvenience. 

    Best regards.

    Kind Regards, 

    Isidora Markovic

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