We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1738939
When someone books on a cancelled appointment it also gets cancelled
Closed

Comments

  •  2
    projectlobster started the conversation
    October 8, 2018 at 9:08am

    Hello,

    There is a bug going on that we have seen several times, it goes like this:

    1) Customer A makes an appointment at 14:00 (for example) and it's verified

    2) Customer A, or our staff, cancels the appointment before the appointment start. Say for example at 10:00 of the same day.

    3) Customer B (unrelated to customer A) goes into our website at 11:00, sees the available appointment at 14:00 and books it.

    4) The bug starts here: Amelia recognizes the cancelled appointment and the new one at the same time (and our bookings have capacity = 1) and sends to Customer B the "Your appointment has been canceled" email. But on Amelia you can see two appointments at the same time in the 14:00 time slot: the good one and the canceled one.

    The main problem is that customers (B) are receiving emails about their appointments being canceled when they shouldn't. And they contact us to ask what is going on because they didn't cancel anything.


  •  472
    Isidora replied
    October 8, 2018 at 3:02pm

    Hi projectlobster,
    Thank you for your purchase.

    This issue was forward to my development team to check it out. I can confirm now that this is the bug on our side and thank you very much for reporting it. My development is working on this and it will be fixed for the next update. 

    Thank you very much for reporting this and sorry for any inconvenience. 

    Best regards.

    Kind Regards, 

    Isidora Markovic

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