Hi Matt Haag,
Thank you for your purchase.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Also point me to the table ID so I can take a look.

Best regards.

HI Matt,

I think the issue might be with the query.

When you have complex queries like this our suggestion is to make a VIEW.

If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with parsing of the query and building new queries dynamically (happens rarely, but does sometimes). To avoid this please prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “view1” and then build a wpDataTabled based on a simple query like “SELECT * FROM view1″.

Please note some this when working with the server-side processing feature:

• Please do not use “LIMIT” in the SELECT statement. wpDataTables adds it automatically and it will be overridden.
• Please do not use “ORDER BY” in the SELECT statement. wpDataTables has its own sorting engine so it makes no sense to use MySQL’s sorting, since it will be overridden. Also server-side processing feature adds this part of statement automatically when users triggers the sorting on the front-end, and having it in initial statement may cause the table to crash.

Then make a chart from that VIEW and tell me do you still have the same issue.

Best regards.

HI Matt,

You are welcome.

Hope that you will achieve your goal.

Best regards.